Dr. Rachel Olugbeng

Yes. A provider can walk through your symptoms, ask about fever or congestion, and help you understand whether the issue is viral or related to allergies. You can discuss what you have tried at home and what has helped so far. The provider will tell you if anything points to the need for local testing or an in-person visit.

You choose a time, log in through a secure link, and speak with a provider face-to-face on your screen. The provider will ask questions, review your concerns, and outline a plan that fits the information you share. The process mirrors the flow of a clinic visit while allowing you to stay in a space that's comfortable for you.

Yes. Many digestive concerns can be evaluated through a detailed conversation. The provider can ask about pain, hydration, recent meals, and any changes you have noticed in your routine. If the pattern you describe suggests something that needs hands-on care, the provider will explain what you should do next.

They can send many prescriptions to your pharmacy when it's appropriate. They cannot write controlled substances through virtual care because those require in-person evaluation under current rules. You will receive clear guidance about what can be prescribed and what steps might follow.

Yes. You can talk about preventive questions, long-term plans, medication concerns, and new symptoms. Virtual visits allow providers to guide you toward the right steps even when you don't have time to travel to a clinic. Many people use telehealth for routine check-ins and follow-up conversations.

Yes. A clear camera view is enough for many skin concerns because the provider can see the color, shape, and spread of the area. They may ask you to adjust your lighting or move the camera closer. If the view is not clear or the issue looks serious, they will advise you to seek an in-person evaluation.

A phone, tablet, or computer with a camera and microphone is enough for a virtual appointment. A stable internet connection helps the call stay clear on both sides. Most people use the device they already own, which keeps it simple.

Yes. You can talk about a mild cough, a feeling of tightness, or symptoms that come and go with the season. The provider will ask about your breathing pattern and how the symptoms began. If they hear anything that suggests a more serious issue, they will guide you toward local care.

Yes. A parent or guardian can attend the visit with the child and speak with the provider about symptoms or changes in the child’s routine. The provider will say if the child needs a direct exam or another form of care. Telehealth can be helpful for common childhood concerns that don't require hands-on tests.

Most virtual visits fall within a short window that makes room for a clear conversation. The provider will listen to your concerns, explain what they think, and give you a plan to follow.

Yes. A provider can ask about triggers, sleep patterns, stress, and any recent changes in the nature of your headaches. They can recommend treatment options or adjustments that help reduce the frequency or severity of your symptoms. You will be told if your headaches call for an in-person exam or urgent care.

Telehealth systems use secure tools that protect your health information. Only you and the provider have access to the visit. This level of privacy gives many people confidence to speak honestly about their symptoms and concerns.

Yes. You can review any changes you have noticed since starting a new medication or adjusting a dose. The provider can explain what is expected and what may point to a need for a change in your plan. Clear communication helps avoid confusion about safety.

Coverage depends on your plan because each insurer handles virtual care in its own way. You can check your benefits to see how telehealth is classified. Many people also pay directly when their concern is simple, and they want quick access.

Yes. You can review mild infections, cycle questions, and general concerns about symptoms that changed suddenly. The provider will ask clear questions to understand your situation. Anything that requires a pelvic exam or procedure will need an in-person visit.

Yes. Providers can place lab orders that you complete at a nearby facility. When the results are ready, you can discuss them during another virtual visit. This allows ongoing care without repeated clinic trips.

You can rejoin through the same link. If the problem continues, support staff can help you reconnect or arrange a new appointment.

Yes. Providers can talk with you about changes in your mood, trouble sleeping, or daily stress. They can suggest practical steps or resources that may help. If your needs fall outside general support, they will guide you toward the right type of care.

In many cases, we offer openings on the same day. If everything is full, you can choose the next available time that works for your schedule. This gives you access to care when a concern comes up without advance planning.

You can begin without them because the provider can gather much of what they need through discussion. Sharing medication lists or recent notes can still be useful. You can upload documents through your secure portal if you want the provider to review them.

Yes. Virtual visits are helpful for regular check-ins about long-term concerns because they allow you to update the provider without leaving home. You can discuss changes in symptoms or questions about medications. The provider may ask for local labs or tests to support safe care.

Yes. Providers can recommend a specialist when they think your concern needs a deeper evaluation. They will explain why the referral is helpful and what type of care you may expect.